April 11, 2021

Emirates reaffirms care for customers with latest policy updates

categories : aviation

Emirates has announced the latest updates to its already generous booking policies, offering customers even more confidence and flexibility to make their travel plans.

Customers holding tickets issued before September 30, 2020, for travel before December 31, 2021, can now rebook to travel anytime within 36 months, an extension of 12 months from the previous policy.

Those holding tickets issued after October 1, 2020, for travel before December 31, 2021, can utilise their tickets anytime within 24 months.

Fees for reissuing any ticket will be waived, and vouchers or unused portions of Emirates tickets may be refunded without penalty.

Customers who hold tickets issued directly by Emirates, whether via emirates.com or the airline's retail and contact centres, do not have to contact Emirates as the tickets are automatically extended. Customers who purchased their tickets via a travel agent will need to contact their agent before the expiry date to reissue their tickets.

Multi-risk travel insurance

Emirates was the first airline to provide global multi-risk travel insurance cover for all passengers, and the airline is now extending this facility beyond March 31, 2021, until further notice, offering added value and peace of mind for its customers.

Emirates Skywards Tier Status and Miles extension

For its loyal frequent flyers, Emirates Skywards is extending the Tier Status of its Silver, Gold and Platinum members until 2022.

The validity of any Skywards Miles due to expire since April 2020 has been further extended until August 31, 2021, providing Skywards members with more opportunities to utilize them for an extensive range of flight and partner rewards as well as other privileges.

In addition, Emirates Skywards is offering members a chance to earn double Tier Miles on all Emirates and flydubai flights booked from April 1 until June 30, for travel until December 30, 2021.

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